Start your Quality Improvement Journey with the Think QI Model
Building our capability for continuous improvement leads to better outcomes for our communities. Be part of the change and learn more about Quality Improvement and the Cambridgeshire Community Services NHS Trust (CCS) Think QI model below.

Think QI step by step guide
Learn more about each step in the continuous improvement cycle.
Step 1: Deep dive
Step one involves getting to the root of the improvement area or problem by really understanding what's going on from all angles. Then you can build a picture that includes baseline data to:
- Analyse the current situation
- Identify the core issues
- Set clear goals.
Step 2: Design
Step two involves generating improvement ideas and possible solutions, choosing which elements to test, and designing in more detail. Remember to include how the impact of the change will be measured!
Step 3: Deliver
Step 3 involves planning, implementing, testing and measuring the impact of the change or improvement using the PDSA method:
Plan the change
Do the change
Study the results
Act by adjusting, sharing, and spreading improvements.
Evolve
Evolve stands for continuous improvement. The final step is to review the change regularly and when indicated, start the cycle again. There's always room to grow!
Your QI starter pack
Learn how different tools and resources can support your continuous Quality Improvement!

Tools and resources
Professional tools, resources and templates to support your QI journey.
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QI training and support
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Read moreDownload 'at a glance ' and 'in depth' guides
Find out more about every step with our 'at a glance' and 'in-depth' guides.